Member Experience Specialist

Xyngular Corporation; Lehi (UT); On-site; USD 32,000 - 45,000; Full time

Job summary

Xyngular Corporation is seeking a Customer Service Representative in Utah to be the friendly voice for members and distributors. The role focuses on handling calls, emails, and chats, guiding customers through product inquiries and orders, and delivering high-quality service that aligns with our culture.

On-site work in Lehi supports collaborative, energetic teamwork. The position emphasizes strong English communication, willingness to learn, and a proactive approach to helping others achieve

Qualifications

• Fluent English communication via phone, email, and chat.
• Commitment to delivering exceptional customer service.
• Willingness to learn and be coachable.
• Desire to assist and advocate for Members and Partners in their health journey or Direct Sales business.
• Focus on personal and team development.
• Proactive ownership of tasks and outcomes.

Responsibilities

• Handle inbound calls, emails, and chats with an engaging and professional voice.
• Answer questions regarding products, orders, and account details; assist with issue resolution.
• Support members and distributors with information about the compensation plan and benefits.
• Collaborate with other departments to ensure customer satisfaction and accurate information.
• Participate in regular training and team meetings to improve service quality.

Skills

Engaging communication

Exceptional customer service

Teachable / coachable

Advocacy for members/distributors

Self-development focus

Proactivity / ownership

Job description

Xyngular Corporation is seeking a Customer Service Representative in Utah to be the friendly voice for members and distributors. The role focuses on handling calls, emails, and chats, guiding customers through product inquiries and orders, and delivering high-quality service that aligns with our culture.

On-site work in Lehi supports collaborative, energetic teamwork. The position emphasizes strong English communication, willingness to learn, and a proactive approach to helping others achieve