Member Services Specialist: Onboarding, Billing & Tech Help

Tandem Inc.; Lehi, Northern (UT, KY); Hybrid; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health insurance fully paid

Growth opportunities

Starting at $41,600

Job summary

Tandem Inc. in Utah seeks a personable Member Services Representative to support members by phone, email, and chat with billing and technical support for wireless service.

You will resolve inquiries, guide sign-ups and activation, explain plan options, troubleshoot issues, and help retain members while keeping accurate records and collaborating with teammates in a fast-paced environment.

Qualifications

• Strong interpersonal skills and a genuine passion for helping others.
• Excellent verbal and written communication.
• Proven problem-solving ability with a focus on member satisfaction.
• Experience with billing inquiries, sales support, technical troubleshooting, or customer retention.
• The ability to work independently and collaboratively in a fast-paced environment.
• Previous customer service or member services experience is highly desirable.

Responsibilities

• Respond to incoming calls, chats, and emails, resolving member inquiries quickly and accurately.
• Guide new members through sign-up and activation, making onboarding smooth and easy.
• Handle billing questions, resolving discrepancies and ensuring accuracy.
• Troubleshoot mobile service issues and walk members through solutions.
• Support sales by explaining membership details, plan options, and company processes.
• Address member concerns and offer solutions that encourage continued membership.
• Partner with teammates to identify recurring issues and improve the member experience.
• Keep accurate, up-to-date records of member interactions and resolutions.

Skills

Interpersonal skills

Excellent communication

Problem-solving

Billing inquiries experience

Customer retention

Job description

Tandem Inc. in Utah seeks a personable Member Services Representative to support members by phone, email, and chat with billing and technical support for wireless service.

You will resolve inquiries, guide sign-ups and activation, explain plan options, troubleshoot issues, and help retain members while keeping accurate records and collaborating with teammates in a fast-paced environment.