Member Support Specialist

Serenity Healthcare; Provo (UT); On-site; USD 22,730 - 26,863; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

PTO and paid holidays

Flexible shift scheduling

Job summary

A fast-growing care company in Provo, UT, is seeking a Member Support Specialist to provide excellent service on high-volume calls. In this role, you will manage inquiries, schedule appointments, and ensure a seamless member experience, all while receiving comprehensive training. Candidates should have a high school diploma or GED, at least one year of customer service experience, and the ability to communicate effectively under pressure. Competitive compensation and benefits are offered, including paid training and flexible scheduling.

Qualifications

• At least 1 year of experience in a customer service or similar environment.
• Ability to manage scheduling and appointments accurately.
• Experience in hospitality or premium service is preferred.

Responsibilities

• Handle high-volume inbound and outbound calls in a fast-paced environment.
• Convert inbound leads into scheduled appointments.
• Verify member information and ensure accurate data entry.

Skills

Customer service experience

Strong verbal communication skills

Organization in high-volume environments

Basic computer skills

Education

High school diploma or GED

Job description

Location: Provo, UT

Employment Type: Full-Time or Part-Time (after training)

Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Specialist to join our high-volume inbound call team. You'll be the first impression our members have of our company — handling inbound inquiries, scheduling appointments, and delivering white-glove service on every call. No clinical experience or licensure required — full training provided.

What You'll Do

• Handle high-volume inbound and outbound calls in a fast-paced, script-guided environment
• Convert inbound leads into scheduled appointments through confident, solutions-focused follow-up
• Manage scheduling, rescheduling, and appointment confirmations with precision and professionalism
• Verify member information and insurance details accurately
• Enter and update member data in our CRM/EMR system with speed and accuracy
• De-escalate concerned callers using active listening and structured communication protocols
• Follow established workflows to maintain consistent, five-star service on every interaction
• Collaborate with internal teams to ensure a seamless member experience from first call to first appointment

What We're Looking For

• High school diploma or GED
• At least 1 year of experience in a customer service, call center, or high-touch service environment — hospitality, retail, or premium service backgrounds strongly preferred
• If you've ever worked in an environment where the guest experience was everything, you'll thrive here
• Strong verbal communication skills and the composure to stay calm under pressure
• You treat every person you speak with like they're your only call of the day
• Ability to stay organized and on-script in a busy, high-volume environment
• Basic computer and data-entry skills (Microsoft Office a plus)

Pay & Benefits

• Starting at $16.50/hour, with growth to $19.50/hour within 6 months
• $1.00/hour differential for fluent Spanish/English speakers
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after year one) + 10 paid holidays
• Flexible shift scheduling

Training Requirement

• Paid training: four consecutive weeks, 40 hours per week
• After training, choose full-time or part-time scheduling

About Serenity Healthcare

Serenity Healthcare is a fast-growing, tech-enabled care company delivering innovative, evidence-based treatments that produce lasting outcomes for our members. We hold ourselves to a high bar in everything we do — including how we treat the people on our team. If you've been trained that "good enough" isn't good enough, you'll fit right in here.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.