Remote Member Advocate — Health Benefits Support (Contract)

Y-Axis; Lehi (UT); Ibrido; USD 26.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work arrangement

Descrizione del lavoro

Collective Health is hiring a Customer Service Representative for a 6-month contract in Lehi, Utah, with hybrid in-office days. The role involves serving as the first contact for members, handling Tier 1 inquiries, and guiding members through health benefits via phone and email.

The position emphasizes empathetic, high-volume support with strong communication skills and the ability to learn new software quickly. Competitive hourly pay and flexibility are highlighted.

Competenze

• Strong interpersonal and written/verbal communication skills.
• Empathy and resiliency in high-volume healthcare support.
• Ability to learn new software quickly and adapt to processes.

Mansioni

• Act as the first point of contact for members to resolve Tier 1 inquiries.
• Guide members through navigating and paying for healthcare via phone and email.

Conoscenze

Interpersonal Communication

Written Communication

Verbal Communication

Adaptability

Technological Savvy

Empathy

Resiliency

Customer Service

Conflict Resolution

Software Proficiency

Descrizione del lavoro

Collective Health is hiring a Customer Service Representative for a 6-month contract in Lehi, Utah, with hybrid in-office days. The role involves serving as the first contact for members, handling Tier 1 inquiries, and guiding members through health benefits via phone and email.

The position emphasizes empathetic, high-volume support with strong communication skills and the ability to learn new software quickly. Competitive hourly pay and flexibility are highlighted.