Member Experience Associate (Part-Time) — Desk & Tours

YMCA of Greater Dayton; German Township (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

YMCA of Greater Dayton seeks a Part Time Non-Exempt Member Services staff at Otterbein Life Enrichment Center, St. Mary's, OH. You will assist YMCA members with transactions, registrations, and tours, while delivering friendly service and accurate processing.

Ideal candidates have 1+ year of customer service experience, a HS diploma or GED, and a willingness to work Mon/Thu 3pm–6pm with additional hours as needed. Join a welcoming team focused on community impact.

Qualifications

• Must be 18 years of age.
• High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.

Responsibilities

• Provides excellent member service at the desk.
• Performs membership sales, changes, cancellations and registrations.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and reconciliations.
• Builds relationships with members and proactively solves problems.
• Performs routine copying and filing.
• Keeps member information up to date per handbook.
• Follows safety guidelines and communicates concerns to supervisor.
• Suggests improvements to member services.

Skills

Customer service

Cash handling

Telephone skills

Member relations

Education

High school diploma or GED

2-year degree or relevant experience

Job description

YMCA of Greater Dayton seeks a Part Time Non-Exempt Member Services staff at Otterbein Life Enrichment Center, St. Mary's, OH. You will assist YMCA members with transactions, registrations, and tours, while delivering friendly service and accurate processing.

Ideal candidates have 1+ year of customer service experience, a HS diploma or GED, and a willingness to work Mon/Thu 3pm–6pm with additional hours as needed. Join a welcoming team focused on community impact.