Member Services

YMCA of Greater Dayton; Saint Marys (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

YMCA of Greater Dayton is seeking a Part-Time Non-Exempt Member Services staff at Otterbein Life Enrichment Center in St. Mary’s, OH. You will serve members, handle registrations, and support daily desk operations with a welcoming attitude.

The role requires 18+ age, HS diploma or GED, and 1+ year of customer service. Flexible hours include evenings; prior cash handling is a plus.

Qualifications

• One year or more of related customer service experience.
• High school diploma or GED required.
• Must be 18 years of age.

Responsibilities

• Provide excellent member service at the Member Service Desk.
• Process membership sales, changes, cancellations, and registrations accurately and efficiently.
• Follow Member Service Desk processes and systems.
• Give facility tours to prospective members and guests.
• Demonstrate strong telephone skills.
• Handle monetary transactions with proper reconciliation.
• Build relationships with members and proactively solve problems.
• Perform routine copying and filing tasks.
• Keep member information up to date per handbook guidelines.
• Follow safety guidelines.
• Inform supervisor of concerns or incidents that require follow-up.
• Suggest improvements to member services.

Skills

Customer Service

Cash Handling

Education

High School Diploma or GED

2-year degree or relevant experience preferred

Job description

Member Services

Otterbein Life Enrichment Center

St. Mary's, OH

Part Time Non-Exempt

$11.00-$13.20/Hourly

Mondays and Thursdays 3pm - 6pm with additional hours available on an as needed basis.

Position Summary: Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA,We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturingwe support you in your journey to develop your full potential.We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications:

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.