Member Experience Associate I

Nuvision Federal Credit Union; Las Vegas (NV); Remote; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Credit Union in Las Vegas, NV is hiring a Member Contact Center Representative I to deliver exceptional member service across all channels. You will process deposits and withdrawals, review accounts, and assist with online banking while maintaining confidentiality and a professional demeanor.

The role emphasizes member experience, cross-selling opportunities, and adherence to schedules to meet service standards.

Qualifications

• 1 year retail experience with proven record of meeting or exceeding service or sales goals.

Responsibilities

• Provide efficient and timely service to members via phone, email, and other channels.
• Process basic member transactions including deposits, withdrawals, payments and transfers with accuracy.
• Consult with members and identify needs, offering solutions and following up on pending items.
• Engage members in conversations that matter to cross-sell appropriate products and services.
• Open new member accounts and complete relevant forms.
• Maintain confidentiality and handle sensitive information with care.
• Adhere to training and compliance requirements, and work with other departments as a team.

Skills

Retail experience

Customer service

Verbal skills

Listening skills

Interpersonal skills

Team player

Written communication

Attention to detail

Empathy

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Remote signing

Webcam

Job description

Nuvision Credit Union in Las Vegas, NV is hiring a Member Contact Center Representative I to deliver exceptional member service across all channels. You will process deposits and withdrawals, review accounts, and assist with online banking while maintaining confidentiality and a professional demeanor.

The role emphasizes member experience, cross-selling opportunities, and adherence to schedules to meet service standards.