Member Services & Solutions Specialist

Nuvision Federal Credit Union; Wyoming (MI); Remote; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Training Provided

Job summary

Nuvision Federal Credit Union is seeking a Member Contact Center Representative I to deliver exemplary service across phone, email, and online channels. You will process deposits and withdrawals, review accounts and transactions, and support online banking while maintaining confidentiality and a friendly, professional demeanor.

The role emphasizes the member experience, with focus on accuracy, tact, and teamwork in a fast-paced contact center environment.

Qualifications

• Experience in delivering consistent member service to a broad audience.
• Ability to explain basic financial products and guidance.
• Strong follow-up and organizational skills.
• Comfort with Microsoft applications and online banking tools.
• Interest in helping members through conversations that matter.

Responsibilities

• Provide efficient and timely service to members via multiple channels.
• Identify needs, offer solutions, and follow up on transactions.
• Open and maintain member accounts and related documents.
• Process deposits, withdrawals, loan payments, and online banking support.
• Ensure confidentiality and handle sensitive information appropriately.
• Adhere to schedules and contribute to cross-sell opportunities.
• Participate in training and compliance modules.

Skills

Retail experience

Customer service

Communication

Microsoft Office

Listening skills

Interpersonal skills

Written communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Nuvision Federal Credit Union is seeking a Member Contact Center Representative I to deliver exemplary service across phone, email, and online channels. You will process deposits and withdrawals, review accounts and transactions, and support online banking while maintaining confidentiality and a friendly, professional demeanor.

The role emphasizes the member experience, with focus on accuracy, tact, and teamwork in a fast-paced contact center environment.