Member Care & Solutions Rep I – Sign-On Bonus Eligible

Nuvision Federal Credit Union; Nevada; Remoto; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Descrizione del lavoro

Nuvision Federal Credit Union is hiring a Member Contact Center Representative I in Nevada to deliver exceptional member service across phone, email, and online channels. You will process deposits and withdrawals, review accounts, handle loan payments, and provide basic online banking support while aiming to cross-sell Credit Union products.

The role emphasizes confidentiality, accuracy, and a positive, professional member experience.

Competenze

• 1 year retail experience with a proven track record in meeting and/or exceeding service and sales goals.
• Basic understanding of financial products and services.
• Professional verbal skills and etiquette.
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.
• Excellent follow up.
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.

Mansioni

• Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
• Provides basic member service transactions, with quality and accuracy.
• Consults with members, identifies needs, offers solutions, and follows up on any pending transactions.
• Holds conversations that matter with members either in person or over the phone.
• Recommends other products and services as appropriate from conversations with members.
• Performs a wide variety of account maintenance and processing tasks as described.

Conoscenze

Customer service

Professional verbal skills

Interpersonal skills

Attention to detail

Team collaboration

Formazione

High School Diploma

Strumenti

Microsoft Word

Microsoft Outlook

Microsoft Excel

Descrizione del lavoro

Nuvision Federal Credit Union is hiring a Member Contact Center Representative I in Nevada to deliver exceptional member service across phone, email, and online channels. You will process deposits and withdrawals, review accounts, handle loan payments, and provide basic online banking support while aiming to cross-sell Credit Union products.

The role emphasizes confidentiality, accuracy, and a positive, professional member experience.