Member Experience Agent - Service & Solutions

Nuvision Federal Credit Union; Yuma (AZ); Remote; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union in Yuma, AZ is seeking a motivated Member Contact Center Representative I to deliver outstanding service across phone, email, and web channels. You will handle deposits, withdrawals, account inquiries, and basic online banking support while aiming to meet cross-sell goals and service standards.

The role emphasizes a positive member experience, confidentiality, and teamwork. Prior retail and financial product knowledge is desirable, with a commitment to professional

Qualifications

• 1 year retail experience with service and sales exposure.
• Basic understanding of financial products and services.
• Professional verbal skills and etiquette.
• Competent computer knowledge and Microsoft applications.

Responsibilities

• Provide efficient service to members via phone, email, web channels and mail.
• Identify member needs, offer solutions and follow up on transactions.
• Promote additional products and services during conversations.
• Handle account maintenance and processing tasks as assigned.
• Maintain confidentiality and uphold service standards.

Skills

Retail experience

Customer service

Verbal communication

MS Office

Attention to detail

Team player

Listening skills

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Job description

Nuvision Federal Credit Union in Yuma, AZ is seeking a motivated Member Contact Center Representative I to deliver outstanding service across phone, email, and web channels. You will handle deposits, withdrawals, account inquiries, and basic online banking support while aiming to meet cross-sell goals and service standards.

The role emphasizes a positive member experience, confidentiality, and teamwork. Prior retail and financial product knowledge is desirable, with a commitment to professional