Member Experience Specialist I

Nuvision Federal Credit Union; Phoenix (AZ); Remote; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union is seeking a motivated Member Contact Center Representative I to deliver exceptional service across phone, email, and web channels. The role emphasizes the member experience, accuracy, and professional conduct, with opportunities to support various depository and lending products and achieve cross-sell goals.

The position requires at least 1 year of retail/service experience, strong communication, and solid computer skills.

Qualifications

• 1 year retail experience with a proven track record in meeting and/or exceeding service and sales goals.
• Basic understanding of financial products and services
• Professional verbal skills and etiquette
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent written skills (Email) - Grammar and Spelling
• Member service and organizational skills
• Team player
• Empathetic and caring nature

Responsibilities

• Provide efficient and timely service to members via phone, mail, facsimile, as applicable.
• Consult with members; identify needs, offer solutions, and follow up on transactions.
• Recommend other products and services based on member conversations.
• Open new Member Accounts and manage Savings, Checking, Money Market, Trust, Certificates, and IRA.
• Handle account maintenance and updates, including beneficiaries and guardians.
• Identify and report suspicious behavior or suspected fraud.
• Complete required training and compliance modules.
• Maintain confidentiality and represent the Credit Union professionally.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

Nuvision Federal Credit Union is seeking a motivated Member Contact Center Representative I to deliver exceptional service across phone, email, and web channels. The role emphasizes the member experience, accuracy, and professional conduct, with opportunities to support various depository and lending products and achieve cross-sell goals.

The position requires at least 1 year of retail/service experience, strong communication, and solid computer skills.