Member Care Specialist I — Service Excellence

Nuvision Federal Credit Union

Crystal Bay (NV)

Remote

USD 24,000 - 36,000

Full time

8 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Credit Union in Nevada is seeking a Member Contact Center Representative I to deliver exemplary member service across phone, email, and web channels. You will handle deposits, withdrawals, loan payments, online-banking support, and basic consultations to meet cross-sell goals.

The role emphasizes a positive member experience, confidentiality, and collaboration with internal teams. Requires 1 year of retail experience and a high school diploma, with base pay shown by geographic location

Qualifications

1 year retail experience with a proven track record in meeting or exceeding service and sales goals.
Basic understanding of financial products and services.
Professional verbal skills and etiquette.
Competent computer knowledge with Microsoft applications, remote signing and webcam use.

Responsibilities

Provide efficient and timely service to members via phone, mail, and other channels.
Process basic member service transactions with accuracy.
Consult with members and identify needs, offering solutions.
Open new member accounts and maintain various accounts and documents.
Adhere to training and compliance requirements and protect member information.