Member Experience Associate – Club Front Desk

Planet Fitness Franchising, LLC; Westerville (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Advancement opportunities

Parental leave

Signing bonus

Training development

Vision insurance

Performance bonus

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food

Snacks

Job summary

Planet Fitness Franchising, LLC is seeking a friendly front desk associate in Ohio. This full-time role requires working one weekend day with a 6am–2pm shift. You will greet members, sign up new members, and provide information about club amenities.

You will answer calls, check IDs, tours for prospective members, and help maintain a clean, safe fitness environment. Prior customer service is preferred; 18+ years old; basic computer skills required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability required.
• Must be 18 years or older.

Responsibilities

• Greet members and guests with excellent service.
• Answer phones and assist callers with questions.
• Check IDs and member barcodes into the system; sign up new members.
• Give tours to prospective members and explain club features.
• Maintain neatness and cleanliness of the club and fitness areas.
• Monitor safety and respond to member questions promptly.
• Clean and sanitize restrooms, locker rooms, and equipment.
• Stock supplies in lockers and report broken amenities to management.
• Follow Lost and Found policy and return items to the Club Manager.

Skills

Customer service

Punctuality

Communication

Problem solving

Empathy

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Planet Fitness Franchising, LLC is seeking a friendly front desk associate in Ohio. This full-time role requires working one weekend day with a 6am–2pm shift. You will greet members, sign up new members, and provide information about club amenities.

You will answer calls, check IDs, tours for prospective members, and help maintain a clean, safe fitness environment. Prior customer service is preferred; 18+ years old; basic computer skills required.