Member Services Associate - Gym Front Desk

North Versailles Fitness, LLC; North Versailles (Allegheny County); On-site; USD 15,000 - 17,000; Full time

Job summary

Planet Fitness North Versailles location seeks a friendly Member Services Representative to deliver exceptional customer service to members and guests. You will greet guests, answer calls, sign up new members, tour prospects, count cash with the manager, and keep the club clean and welcoming.

The role requires punctuality, a 18+ age, and a customer-service mindset with basic computer skills. Join a team that values fitness, community, and a positive experience for every member.

Qualifications

• Must be 18 years or older.
• High School diploma or GED.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability.
• Positive attitude and interest in fitness.

Responsibilities

• Greet members, prospective members and guests with top-tier customer service.
• Answer phones and assist callers with inquiries.
• Check members into the system and sign up new members, calculating rates.
• Take tours for prospective members.
• Assist Club Manager with cash drawer and daily transactions.
• Facilitate updates to member accounts and respond to questions.
• Maintain neatness and cleanliness of the club; complete daily tasks on time.
• Perform walk-throughs, bathroom checks and special cleaning projects as needed.
• Take on additional duties as required by club needs.

Skills

Customer service

Front desk

Phone handling

Tours

Membership sign-up

Cash handling

Education

High School Diploma / GED

Tools

Computer proficiency

Job description

Planet Fitness North Versailles location seeks a friendly Member Services Representative to deliver exceptional customer service to members and guests. You will greet guests, answer calls, sign up new members, tour prospects, count cash with the manager, and keep the club clean and welcoming.

The role requires punctuality, a 18+ age, and a customer-service mindset with basic computer skills. Join a team that values fitness, community, and a positive experience for every member.