Member Services Specialist - Gym Front Desk

Taymax Group; Bethel Park (Allegheny County); On-site; USD 16,000 - 17,000; Full time

Job summary

Taymax Group is seeking a friendly Member Services Representative in Bethel Park, PA to deliver top-notch customer service for Planet Fitness members.

You will handle front desk operations, sign up new members, process payments, assist with account updates, and help maintain a clean, welcoming club environment while supporting the Club Manager.

Requirements include 18+, HS diploma, basic computer skills, reliability, and a passion for fitness; pay is $11.50–$12.00 per hour.

Qualifications

• Customer service background preferred.
• High School diploma/GED equivalent required.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact positively with members and coworkers.
• Strong listener with empathy and problem solving.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members, calculating rates and payments.
• Assist Club Manager with drawer counting and daily tasks.
• Update member accounts and respond to questions or concerns.
• Maintain club cleanliness and perform routine duties.

Skills

Customer service

Basic computer proficiency

Punctuality

Teamwork

Positive attitude

Fitness enthusiasm

Empathy and listening

Professional communication

Education

High School diploma/GED

Tools

Point of sale system

Job description

Taymax Group is seeking a friendly Member Services Representative in Bethel Park, PA to deliver top-notch customer service for Planet Fitness members.

You will handle front desk operations, sign up new members, process payments, assist with account updates, and help maintain a clean, welcoming club environment while supporting the Club Manager.

Requirements include 18+, HS diploma, basic computer skills, reliability, and a passion for fitness; pay is $11.50–$12.00 per hour.