Member Experience Associate - Front Desk & Tours

Browns Valley Fitness, LLC; Vacaville (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Browns Valley Fitness, LLC in Vacaville, CA is seeking a friendly Member Services Representative to greet members, sign up new members, and provide top-tier service at the front desk.

You will handle phone inquiries, tours, account updates, and process payments while maintaining a clean, welcoming club environment.

The role requires 18+, HS diploma, basic computer skills, reliability, teamwork, and a passion for fitness; training is provided.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact with members and co-workers, exceeding expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Help complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Help complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Front desk

Communication

Education

High School diploma or GED

Tools

POS system

Job description

Browns Valley Fitness, LLC in Vacaville, CA is seeking a friendly Member Services Representative to greet members, sign up new members, and provide top-tier service at the front desk.

You will handle phone inquiries, tours, account updates, and process payments while maintaining a clean, welcoming club environment.

The role requires 18+, HS diploma, basic computer skills, reliability, teamwork, and a passion for fitness; training is provided.