Front Desk & Member Experience Associate

Citrus Heights Fitness, LLC; Citrus Heights (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Citrus Heights Fitness, LLC is seeking a friendly front desk associate at Citrus Heights, CA. You will greet members and guests, answer phones, sign up new members, conduct tours, and process payments while maintaining a clean, welcoming club environment.

You will also assist in updating member accounts and support the club manager with daily operations and customer service excellence. Ideal candidates have a high school diploma or GED, strong communication skills, basic computer proficiency,

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Must be 18 years or older.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude and interest in fitness.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, calculate rates and monthly payments, and assist the Club Manager with cash drawer tasks.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate as needed.
• Maintain club cleanliness and complete daily tasks within the first hour of shift, plus routine cleaning checks.
• Other duties based on club needs.

Skills

Customer service

Phone etiquette

Punctuality

Teamwork

Empathy

Problem solving

Positive attitude

Listening

Professional language

Education

High School diploma/GED

Job description

Citrus Heights Fitness, LLC is seeking a friendly front desk associate at Citrus Heights, CA. You will greet members and guests, answer phones, sign up new members, conduct tours, and process payments while maintaining a clean, welcoming club environment.

You will also assist in updating member accounts and support the club manager with daily operations and customer service excellence. Ideal candidates have a high school diploma or GED, strong communication skills, basic computer proficiency,