Member Services Associate - Front Desk & Member Experience

Vallejo East Fitness, LLC; Vallejo (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

Vallejo East Fitness, LLC (Planet Fitness franchise operated by Taymax Group, LP) is seeking a Member Services Representative in Vallejo, CA. You will greet members and guests, check in members, answer phones, sign up new members, and assist with tours and payments.

The role requires a positive, customer-focused attitude, 18+ age, a high school diploma or GED, and basic computer skills. You’ll work with the Club Manager to maintain club standards and member accounts while supporting a clean,

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Positive attitude

Excellent communication

Education

High School diploma/GED

Job description

Vallejo East Fitness, LLC (Planet Fitness franchise operated by Taymax Group, LP) is seeking a Member Services Representative in Vallejo, CA. You will greet members and guests, check in members, answer phones, sign up new members, and assist with tours and payments.

The role requires a positive, customer-focused attitude, 18+ age, a high school diploma or GED, and basic computer skills. You’ll work with the Club Manager to maintain club standards and member accounts while supporting a clean,