Member Experience & Sales Specialist

ComForCare Home Care (Raleigh, NC); Lafayette (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - PF Baseline Fitness in Lafayette, LA is seeking a Customer Service Representative to greet members, answer questions, and help create a positive visit experience. You will assist with front desk tasks and support new member sign-ups and tours.

This role emphasizes strong customer service, active listening, problem solving, and diplomacy when interacting with members and guests. Basic computer skills are required, and you will help maintain a welcoming environment and coordinate

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and answer phone calls to assist with questions or concerns.
• Take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness in Lafayette, LA is seeking a Customer Service Representative to greet members, answer questions, and help create a positive visit experience. You will assist with front desk tasks and support new member sign-ups and tours.

This role emphasizes strong customer service, active listening, problem solving, and diplomacy when interacting with members and guests. Basic computer skills are required, and you will help maintain a welcoming environment and coordinate