Member Services Representative

ymcapkccareers; Gig Harbor (WA); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 virtual streaming

Flexible scheduling

Paid Sick Leave

Employee Assistance Plan

Wellness program

LifeMart discount center

Professional training

20% discount on programs

Job summary

The YMCA of Pierce and Kitsap Counties is hiring a Part-Time Member Services Representative for Tom Taylor Family YMCA in Gig Harbor, WA. You will greet, assist and serve members, handle basic membership transactions and promote programs and memberships, while keeping the lobby tidy and welcoming.

Qualifications include at least two years in customer service or sales, excellent written and verbal communication, and comfort with computers and office equipment.

Qualifications

• Two years of customer service, sales or related experience.
• Excellent written and verbal communication skills.
• Comfort with computers and office equipment.
• Proactive and able to get things done.
• Commitment to diversity and inclusive environment.

Responsibilities

• Maintain good public relations with members and represent the YMCA.
• Provide excellent service to members, guests and program participants to support retention.
• Greet and assist members, potential members and staff in a courteous, professional manner.
• Assist with basic membership transactions.
• Respond to members' needs and escalate issues as necessary.

Skills

Customer service

Sales experience

Communication skills

Computer proficiency

Proactive

Diversity & inclusion

Tools

Office equipment

Job description

The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team!

The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

As a Member Services Representative, you will deliver excellent service to all members, guests, and program participants. If hired for this position, you will respond to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the front desk and lobby area.

Key Responsibilities:

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.
• Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.

Are you a good fit?

• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• You know how to give great customer service.
• You have at least two years of customer service, sales, or related experience (preferred).
• You have excellent written and oral skills.
• You are comfortable with computers and office equipment.
• You are proactive and know how to get things done.
• You have a positive attitude and previous experience with diverse populations.
• Able and willing to complete Child Abuse Prevention training on the first day and other online and in-person training as required.

Wage:

$17.51 to $18.01 per hourper hour, depending on qualifications

Hours:

Part-Time, Up to 25 hours per week

Location:

Tom Taylor Family YMCA, Gig Harbor, WA

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled.