Member Experience Associate (Front Desk)

Supreme Fitness Group; Honolulu (HI); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Free Black Card membership

Career growth opportunities

Discounts on merchandise

Job summary

Planet Fitness Kahala in Honolulu is seeking a friendly Member Services Representative for a part-time position. You will greet members, handle front desk duties, process sign-ups, and give tours to prospective members, ensuring a positive, efficient experience.

We value an upbeat, reliable personality with basic computer skills and a passion for fitness. Benefits include a free Black Card membership, medical and 401k options, and merchandise discounts.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system; New member sign-up; Take prospective members on tours; Facilitate updates to member accounts.
• Assist in maintaining the club neatness and cleanliness; Clean and sanitize equipment and spa amenities; Restrooms clean and sanitized per schedule; Address safety and cleanliness issues.

Skills

Customer service

Communication

Basic computer skills

Punctuality

Reliability

Teamwork

Education

High school diploma

Job description

Planet Fitness Kahala in Honolulu is seeking a friendly Member Services Representative for a part-time position. You will greet members, handle front desk duties, process sign-ups, and give tours to prospective members, ensuring a positive, efficient experience.

We value an upbeat, reliable personality with basic computer skills and a passion for fitness. Benefits include a free Black Card membership, medical and 401k options, and merchandise discounts.