Member Experience Associate

Brick Bodies Fitness Services Inc; Reisterstown (MD); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Brick Bodies Fitness Services Inc. is seeking a Service Desk Team Member who greets members and guests with warmth, answers inquiries, and helps ensure a clean, welcoming club environment.

You are the first impression and brand ambassador, supporting daily operations with professionalism and a can-do attitude. You will operate the POS and scheduling systems, assist with towels, housekeeping, and opening/closing duties, and collaborate across teams.

Qualifikationen

• Previous service-oriented experience is helpful.
• Current CPR/AED certification.
• Excellent customer service and phone skills.
• Ability to work well with people and follow directions.

Aufgaben

• Greeting members and guests warmly by name.
• Answering phones with proper greeting and taking messages.
• Operating the POS system and handling transactions.
• Maintaining a tidy service desk area.
• Opening and closing the club as needed.
• Cleaning duties for equipment, studios, and restrooms.
• Assisting with class/appointment schedule system.
• Supporting other tasks as needed.

Kenntnisse

Strong customer service

Excellent phone skills

Multi-tasking

Written communication

Verbal communication

Follow directions

Punctuality

Dependability

Tools

POS system

Class/Schedule system

Jobbeschreibung

Brick Bodies Fitness Services Inc. is seeking a Service Desk Team Member who greets members and guests with warmth, answers inquiries, and helps ensure a clean, welcoming club environment.

You are the first impression and brand ambassador, supporting daily operations with professionalism and a can-do attitude. You will operate the POS and scheduling systems, assist with towels, housekeeping, and opening/closing duties, and collaborate across teams.