Member Experience Ambassador

YMCA of Greater Brandywine; West Chester (Chester County); On-site; USD 16,531,000 - 24,797,000; Part time

Benefits offered by this job

Free YMCA membership

Insurance (medical, dental, vision)

Babysitting while you work

Program discounts

Retirement plan contributions

Employee Assistance Program

Education reimbursement

Career development and training

Referral bonus

Job summary

The YMCA of Greater Brandywine is seeking a Membership Associate to greet and welcome all visitors, connect members with programs, and promote Y offerings. You will guide guests, explain benefits, and assist with memberships and payments in a friendly, service-oriented environment.

You will support facility operations, security checks, and inquiries while maintaining a positive, professional image and adherence to policies.

Qualifications

• Greeting members and guests to provide outstanding customer experience.
• Explain benefits and programs to diverse audiences.
• Prepare and process memberships and payments.

Responsibilities

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

The YMCA of Greater Brandywine is seeking a Membership Associate to greet and welcome all visitors, connect members with programs, and promote Y offerings. You will guide guests, explain benefits, and assist with memberships and payments in a friendly, service-oriented environment.

You will support facility operations, security checks, and inquiries while maintaining a positive, professional image and adherence to policies.