Lead Membership Associate

YMCA of Greater Brandywine; Coatesville (Chester County); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Free family membership

Insurance (medical/dental/vision)

Paid holidays

Babysitting during shifts

Program discounts

Retirement plan 403B

Employee Assistance Program

Education reimbursement

Career development

Referral bonus

Job summary

The YMCA of Greater Brandywine in Chester County seeks a Membership Associate to greet visitors, connect members with programs, and help them navigate the facility. You will play a key role in delivering a welcoming, cause-driven experience that supports healthy living and community.

You’ll develop knowledge of benefits, assist with memberships, manage basic software tasks, and help ensure a safe, friendly environment.

Qualifications

• Welcomes visitors and guides them to appropriate areas.
• Understands YMCA benefits and programs to answer questions.
• Assists with tours for prospective members.
• Operates membership software for processing and updating records.
• Ensures security by verifying membership and screening guests.
• Responds to member inquiries in a timely manner.
• Maintains cash receipts and adheres to procedures.
• Follows opening and closing procedures.
• Maintains professional appearance and signage.
• Wears YMCA apparel and nametag on duty.
• Follows all YMCA policies and procedures.

Responsibilities

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and procedures.

Skills

Customer service

Verbal communication

Cash handling

Bilingual (Spanish/English)

Job description

Embark on a Journey of Impactful Adventure

The Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.

Who Are We?

The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.

Perks & Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
• 12% employer contribution to retirement savings and optional 403B retirement savings plan.
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training
• Unlimited referral bonus beginning at $300

What You’ll Do

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and procedures.

Qualifications

What You’ll Need

• Must be 18 years of age or older
• Basic computer knowledge and skills preferred, ability to learn new software and new software applications quickly.
• Excellent verbal communication skills preferred
• Cash handling experience preferred
• Enjoy working with and helping people with a friendly and positive demeanor
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire
• Bilingual in Spanish and English is a plus, but not a requirement

Work Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physically perform all skills required of a lifeguard. Hear noises and distress signals in the aquatic environment, including in the water and anywhere around the zone of responsibility. Remain alert with no lapses of consciousness. See and observe all sections of an assigned zone or area of responsibility.

Why You Need to Apply

Not meeting every single requirement? That’s perfectly okay! Research shows that women and marginalized groups are often hesitant to apply for jobs unless they meet all the qualifications. If you’re excited about this role, don’t let a few mismatches in your experience hold you back. We want to see your application! You could be exactly what we’re looking for!