Membership Sales Representative

YMCA of Greater Brandywine; Coatesville (Chester County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free family YMCA membership

Medical, dental, and vision insurance

Paid holidays and plentiful PTO

Continuing education reimbursement

Career development and paid training

Job summary

YMCA of Greater Brandywine in Coatesville is seeking a Membership Associate to greet and welcome visitors while connecting them with resources and programs. The role involves guiding prospective members through the joining process and maintaining accurate records.

The ideal candidate should possess excellent communication skills, a goal-oriented mindset, and experience in customer service. Full-time employees enjoy benefits like free membership, medical insurance, and paid time off.

Qualifications

• Must be 18 years of age or older.
• Basic computer knowledge and ability to learn new software quickly.
• Experience in sales or customer-facing roles is strongly preferred.

Responsibilities

• Greet and welcome members and guests.
• Conduct facility tours for prospective members.
• Process memberships and payments.

Skills

Excellent verbal communication skills

Customer service experience

Goal-oriented mindset

Cash handling experience

Bilingual in Spanish and English

Job description

Embark on a Journey of Impactful Adventure

The Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non‑members with one another, staff members, programs, and resources that will help them to accomplish their goals.

Who Are We?

The YMCA of Greater Brandywine (YGBW) was named a 2026 Top Workplace by The Philadelphia Inquirer for the third consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non‑profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life‑changing programs for all.

Perks & Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and everyday essentials like home, auto, and pet insurance on our employee marketplace
• 12% employer contribution to retirement savings and optional 403B retirement savings plan.
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training

What You’ll Do

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Actively engages prospective members to understand their goals and recommends membership and program options that best support them.
• Assists in giving cause‑driven facility tours for prospective members.
• Confidently asks for the membership at the end of the tour or conversation and supports the prospect through the joining process.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non‑members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Participates in outreach efforts including follow‑up calls, community engagement, and lead nurturing to support membership growth.
• Tracks personal activity toward membership goals and supports the team in achieving branch targets.

Qualifications

• Must be 18 years of age or older
• Basic computer knowledge and skills preferred, ability to learn new software and new software applications quickly.
• Excellent verbal communication skills preferred
• Prior experience in sales, customer service, hospitality, or member‑facing roles strongly preferred
• Confident initiating conversations, asking questions, and guiding people toward the best membership option for their needs
• Cash handling experience preferred
• Goal‑oriented mindset with a desire to meet and exceed membership growth targets
• Ability to work in a fast‑paced environment and stay positive under pressure
• Comfortable with outreach, follow‑up calls, and proactive engagement with prospective members
• Enjoy working with and helping people with a friendly and positive demeanor
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire
• Bilingual in Spanish and English is a plus, but not a requirement

Work Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physically perform all skills required of a lifeguard. Hear noises and distress signals in the aquatic environment, including in the water and anywhere around the zone of responsibility. Remain alert with no lapses of consciousness. See and observe all sections of an assigned zone or area of responsibility.

Why You Need To Apply

Not meeting every single requirement? That’s perfectly okay! Research shows that women and marginalized groups are often hesitant to apply for jobs unless they meet all the qualifications. If you’re excited about this role, don’t let a few mismatches in your experience hold you back. We want to see your application! You could be exactly what we’re looking for!