Member Experience Ambassador

Ymca Of South Alabama Inc; Foley (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Ymca Of South Alabama Inc. is seeking a front desk associate to warmly welcome members and guests, provide information on programs and facility offerings, and support fundraising activities. You will greet visitors, give tours, and answer inquiries with a friendly, informative approach.

The role requires strong customer service, the ability to connect with diverse people, and basic computer skills. CPR/AED and First Aid certifications are required within 30 days of hire.

Qualifications

• Must be CPR/AED and First Aid certified within 30 days of hire.
• Front desk duties require excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Greet and assist members, potential members and staff in a courteous, professional and friendly manner.
• Provide membership information and facility tours as needed.
• Answer the telephone, provide requested information, direct calls and take accurate messages.
• Refer prospective members to membership office to join and follow up with those who did not sign-up.
• Attend staff meetings and trainings as scheduled.
• Maintain cleanliness and organization in member welcome area.
• Respond to members' needs and handle complaints.

Skills

Excellent interpersonal skills

Problem solving

Customer service experience

Basic computer skills

Job description

Ymca Of South Alabama Inc. is seeking a front desk associate to warmly welcome members and guests, provide information on programs and facility offerings, and support fundraising activities. You will greet visitors, give tours, and answer inquiries with a friendly, informative approach.

The role requires strong customer service, the ability to connect with diverse people, and basic computer skills. CPR/AED and First Aid certifications are required within 30 days of hire.