Member Experience Ambassador

YMCA of South Alabama, Inc.; Foley (AL); Presencial; USD 17.000 - 21.000; Jornada completa

Descripción de la vacante

YMCA of South Alabama, Inc. is seeking a friendly, energetic individual to welcome members and guests at the John McClure Snook Family YMCA in Foley, AL.

You will provide information on programs and facility offerings, assist with events and fundraising, and help maintain a welcoming environment. Primary duties include greeting members, answering inquiries, giving tours, and supporting the Y’s mission through excellent customer service.

Formación

• Certifications required within 30 days: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsabilidades

• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Answer the telephone, provide requested information, direct calls and take accurate messages.
• Provide membership information and facility tours, explaining the YMCA mission and programs.
• Attend staff meetings and trainings as scheduled.
• Follow YMCA policies, rules and procedures, including emergency and safety procedures; complete incident reports as necessary.
• Maintain cleanliness and organization in the member welcome area.
• Respond to members' needs and resolve customer service problems.

Conocimientos

Interpersonal skills

Problem solving

Customer service

Sales experience

Descripción del empleo

YMCA of South Alabama, Inc. is seeking a friendly, energetic individual to welcome members and guests at the John McClure Snook Family YMCA in Foley, AL.

You will provide information on programs and facility offerings, assist with events and fundraising, and help maintain a welcoming environment. Primary duties include greeting members, answering inquiries, giving tours, and supporting the Y’s mission through excellent customer service.