Member Experience Advocate I (Remote Banking)

gtefinancial; United States; Hybrid; USD 34.000 - 52.000; Vollzeit

Zusammenfassung

GTE Financial in Downtown Tampa is seeking a Member Experience Advocate I to help members with checking/savings, inquiries, and loan referrals. You will manage inbound calls and virtual sessions, gather information, and deliver a one-point resolution with a positive attitude.

The role requires a high school diploma, 1-3 years in customer service or banking, and preferred bilingual English/Spanish. You will work full-time, with flexible remote/hybrid arrangements and training to advance to

Qualifikationen

• High school diploma or equivalent (Some college preferred).
• 1-3 years experience in customer service, banking, or call center.
• Bilingual Spanish preferred.

Aufgaben

• Manage inbound calls and virtual teller sessions.
• Resolve member inquiries about checking and savings accounts, transactions, and balance inquiries.
• Refer quality loan referrals based on member needs.
• Gather information, analyze facts, and educate members for a one-point resolution.
• Deliver excellent member experience with a positive attitude.

Kenntnisse

Inbound calls

Customer service

Banking knowledge

Bilingual English/Spanish

Communication

Tech savvy

Ausbildung

High school diploma or equivalent

Tools

Word

Excel

Explorer

10-key skills

Jobbeschreibung

GTE Financial in Downtown Tampa is seeking a Member Experience Advocate I to help members with checking/savings, inquiries, and loan referrals. You will manage inbound calls and virtual sessions, gather information, and deliver a one-point resolution with a positive attitude.

The role requires a high school diploma, 1-3 years in customer service or banking, and preferred bilingual English/Spanish. You will work full-time, with flexible remote/hybrid arrangements and training to advance to