Member Experience Advocate I — Remote Banking & Support

GTE Financial; United States; Remote; USD 36,000 - 50,000; Full time

Job summary

GTE Financial seeks a Member Experience Advocate I to join our Member Care Team in downtown Tampa. You will be a problem solver who is customer-focused, handling inbound calls and virtual teller sessions to resolve member inquiries about checking and savings accounts.

You will learn to refer quality loan products, gather information, and educate members to provide a one-point resolution while delivering a great experience with a positive attitude.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1–3 years' experience in customer service, banking, or call center.
• Strong communication and problem-solving skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Manages inbound calls and/or virtual teller sessions.
• Resolves inquiries about checking and savings accounts, transactions, and balances.
• Refer quality loan referrals based on member needs for engagement.
• Gather information, analyze facts, and educate members for one-point resolution.
• Deliver a great member experience with a positive attitude and timely assistance.
• Maintain knowledge of compliance rules and regulations; learn new tasks through training.

Skills

Customer service experience

Communication skills

Problem solving

Education

High school diploma or equivalent

Some college preferred

Tools

Word

Excel

Explorer

10-key skills

Job description

GTE Financial seeks a Member Experience Advocate I to join our Member Care Team in downtown Tampa. You will be a problem solver who is customer-focused, handling inbound calls and virtual teller sessions to resolve member inquiries about checking and savings accounts.

You will learn to refer quality loan products, gather information, and educate members to provide a one-point resolution while delivering a great experience with a positive attitude.