Remote Member Experience Advocate I (Banking)

gtefinancial; United States; Hybrid; USD 36,000 - 52,000; Full time

Job summary

GTE Financial seeks a Customer-focused Member Experience Advocate I to join the Member Care Team. You will handle inbound calls and virtual teller sessions, resolve account inquiries, and educate members on products to deliver a one-point resolution.

Ideal candidates have 1–3 years in customer service or banking, are proficient with basic technology, and can communicate clearly in English; Spanish bilingual is a plus. The role is remote/hybrid with required quiet workspace and reliable internet.

Qualifications

• Minimum 1–3 years' customer service, banking, and/or call center experience.
• High school diploma or equivalent; some college preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Handle inbound calls and virtual teller sessions.
• Resolve member inquiries about checking/savings accounts and balance inquiries.
• Provide one-point resolution by gathering information and educating members on products/services.
• Present information effectively in one-on-one and small group settings.

Skills

Customer service

Banking knowledge

Communication

Spanish bilingual

Technical aptitude

Word/Excel/Explorer

Education

High school diploma

Some college preferred

Tools

Word

Excel

Explorer

10-key

Job description

GTE Financial seeks a Customer-focused Member Experience Advocate I to join the Member Care Team. You will handle inbound calls and virtual teller sessions, resolve account inquiries, and educate members on products to deliver a one-point resolution.

Ideal candidates have 1–3 years in customer service or banking, are proficient with basic technology, and can communicate clearly in English; Spanish bilingual is a plus. The role is remote/hybrid with required quiet workspace and reliable internet.