Member Experience Advocate I — Remote Banking Support

GTE Financial; Florida; Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Robust insurance

Wellness programs

Retirement plans

Generous time off

Tuition assistance

Leadership development

Flexible schedules

Job summary

GTE Financial in Downtown Tampa is seeking a Member Experience Advocate I to handle inbound calls and virtual teller sessions, resolving routine questions about checking and savings and guiding members on product options.

You will gather information, educate members on appropriate products, and deliver a positive, timely experience with a can-do attitude. The role offers remote-friendly, full-time hours with possible hybrid arrangements.

Qualifications

• High school diploma or equivalent; some college preferred.
• Experience in customer service, banking, or call center is helpful.
• Ability to learn and explain banking products and policies to members.

Responsibilities

• Manage inbound calls and virtual teller sessions.
• Provide information and educate members to achieve one-point resolution.
• Refer quality loan opportunities based on member needs.

Skills

Customer service

Banking knowledge

Communication

Bilingual preferred

Education

High school diploma or equivalent

Some college preferred

Tools

Word

Excel

Explorer

10-key skills

Job description

GTE Financial in Downtown Tampa is seeking a Member Experience Advocate I to handle inbound calls and virtual teller sessions, resolving routine questions about checking and savings and guiding members on product options.

You will gather information, educate members on appropriate products, and deliver a positive, timely experience with a can-do attitude. The role offers remote-friendly, full-time hours with possible hybrid arrangements.