Member Experience Advocate I - Remote Banking

GTE Financial; United States; Remote; USD 35,000 - 48,000; Full time

Job summary

GTE Financial is seeking a Member Experience Advocate I in Tampa, FL. This remote role supports the Member Care Team with excellent service and knowledge of banking products.

You will handle calls, resolve inquiries, and help members with transactions while pursuing growth and adherence to policies. Ideal candidates have 1–3 years in customer service or banking, bilingual in English/Spanish, and a willingness to learn and adapt.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1-3 years of experience or combination of education and experience. Previous customer service, banking, and/or call center experience required.
• Bilingual in English and Spanish preferred.

Responsibilities

• Manage inbound calls and virtual teller sessions.
• Resolve member inquiries about checking and savings accounts, transactions, and balances.
• Refer loan referrals based on member needs to increase engagement.
• Gather information, analyze facts, and educate members for one-point resolution.
• Deliver a great member experience with a positive attitude and timely assistance.
• Present information effectively in one-on-one and small group settings.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college preferred

Tools

Word

Excel

Explorer

10-key

Job description

GTE Financial is seeking a Member Experience Advocate I in Tampa, FL. This remote role supports the Member Care Team with excellent service and knowledge of banking products.

You will handle calls, resolve inquiries, and help members with transactions while pursuing growth and adherence to policies. Ideal candidates have 1–3 years in customer service or banking, bilingual in English/Spanish, and a willingness to learn and adapt.