Member Experience Advocate (Full-Time)

Avadian Credit Union; Hoover (AL); On-site; USD 42,000 - 44,000; Full time

Job summary

Avadian Credit Union in Hoover, AL seeks a Contact Center Advocate to assist members with transactions, account inquiries, and product recommendations. You will use a core banking system and supporting platforms to provide timely information and resolve issues.

The role emphasizes listening, accurate data entry, and maintaining product knowledge to support member needs while handling high call volumes in a fast-paced environment.

Qualifications

• Must have excellent written and verbal skills with a professional demeanor.
• Experience operating computer systems and phone/voicemail to assist members.
• Ability to handle stress while delivering quality member service.
• Strong time management and multitasking to meet service levels.

Responsibilities

• Assist members with transactions, wire transfers, and account openings per policy.
• Active listening and questioning to determine the best solution for members.
• Access and update member information in core systems and supporting software.
• Strive to resolve inquiries at first point of contact whenever possible.
• Maintain knowledge of Avadian products to inform and cross-sell offerings.
• Manage time away from the phones to meet job requirements.
• Work Saturdays as assigned and perform other duties as directed by supervisors.

Skills

Customer service

Communication skills

Stress management

Problem solving

Education

High school diploma or GED

Tools

Core banking system

CRM software

Job description

Avadian Credit Union in Hoover, AL seeks a Contact Center Advocate to assist members with transactions, account inquiries, and product recommendations. You will use a core banking system and supporting platforms to provide timely information and resolve issues.

The role emphasizes listening, accurate data entry, and maintaining product knowledge to support member needs while handling high call volumes in a fast-paced environment.