Member Experience Advocate — Full-Time with Benefits

Avadian Credit Union; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Avadian Credit Union in the United States invites applications for a Contact Center Advocate role. The position focuses on assisting members with their credit union needs, providing account information, and promoting Avadian products and services.

Candidates must communicate clearly, deliver quality member service, and navigate required systems efficiently. Weekend hours are possible, and the role requires strong customer-service skills and the ability to work under pressure.

Qualifications

• Excellent written and verbal communication skills.
• Ability to operate calculator, computer systems, phone/voicemail system and related equipment.
• Proven ability to deliver quality service to members.

Responsibilities

• Follow security standards and credit union policies while assisting members with transactions and inquiries.
• Listen actively and ask questions to determine the best solutions for members.
• Access and retrieve member information in core systems and supporting apps.

Skills

Excellent communication

Customer service

Stress management

Phone etiquette

Education

High school diploma or GED

Job description

Avadian Credit Union in the United States invites applications for a Contact Center Advocate role. The position focuses on assisting members with their credit union needs, providing account information, and promoting Avadian products and services.

Candidates must communicate clearly, deliver quality member service, and navigate required systems efficiently. Weekend hours are possible, and the role requires strong customer-service skills and the ability to work under pressure.