Member Experience Specialist

Avadian Credit Union; Gardendale (AL); On-site; USD 57,859,000 - 61,992,000; Full time

Job summary

Avadian Credit Union in Gardendale, AL, seeks a Member Experience Advocate - Universal to serve as a full-service liaison for members. You will provide needs-based solutions, perform transactions, open accounts, and support loan origination while managing the lobby and delivering a personal branch experience.

The role emphasizes member relationship building, adherence to procedures, and cross-selling Avadian’s financial products. Competitive pay and benefits are offered at the Gardendale branch.

Qualifications

• Previous retail banking experience required
• Sales quota or sales management experience preferred
• Strong written and verbal communication skills
• Comfortable providing needs-based solutions to members

Responsibilities

• Rotate branch duties including cash handling and teller functions
• Process transactions accurately and follow Avadian’s protocols
• Develop sales leads using Avadian’s selling approach and product range
• Explain loan products and profile member needs to recommend options
• Maintain CRM data, referrals, logs, and reports to support member relationships
• Attend to branch operations, compliance, and training opportunities

Skills

Retail banking experience

Sales quota experience

Excellent communication

Education

High school diploma or GED

Job description

Avadian Credit Union in Gardendale, AL, seeks a Member Experience Advocate - Universal to serve as a full-service liaison for members. You will provide needs-based solutions, perform transactions, open accounts, and support loan origination while managing the lobby and delivering a personal branch experience.

The role emphasizes member relationship building, adherence to procedures, and cross-selling Avadian’s financial products. Competitive pay and benefits are offered at the Gardendale branch.