Member Experience Advocate - Fast, Friendly Service

BJ's Wholesale Club; Lecanto (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Membership

Generous Paid Time Off

Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Lecanto, FL is seeking a Merchandise Protection Associate to guard entrances and exits, deliver superior member service, and help prevent loss. You’ll greet members, check bags, and follow the club’s safety and shrink-control procedures, ensuring a safe, welcoming environment.

Your daily tasks include inspecting bags, auditing Express Pay and curbside orders, responding to EAS alarms, recording discrepancies, and maintaining compliance with club policies.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to receipts and noting discrepancies.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery.
• Inspect bags and belongings as members leave the building.
• Responds to EAS alarms according to procedures.
• Maintains high standards of safety for members and team members.
• Regular, predictable, attendance is essential.

Skills

Interpersonal skills

Attention to detail

Basic math

Training & certification

Teamwork

Tools

Smart handheld device

Job description

BJ’s Wholesale Club in Lecanto, FL is seeking a Merchandise Protection Associate to guard entrances and exits, deliver superior member service, and help prevent loss. You’ll greet members, check bags, and follow the club’s safety and shrink-control procedures, ensuring a safe, welcoming environment.

Your daily tasks include inspecting bags, auditing Express Pay and curbside orders, responding to EAS alarms, recording discrepancies, and maintaining compliance with club policies.