Member Experience Advocate

Radiant Credit Union; Gainesville (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Telemedicine access

Paid time off

Eleven and a half paid holidays

Employee Assistance Program

Gym reimbursement

Education reimbursement

Job summary

Radiant Credit Union in Gainesville, FL is seeking a Member Advocate Representative to assist members via telephone, chat, texts or email, explaining services and resolving problems within authority.

The role requires 1–3 years of related experience, a high school diploma or GED, and strong interpersonal skills to deliver exceptional member care. This is an on-site position with comprehensive benefits and growth opportunities.

Qualifications

• 1–3 years of related experience.
• High school diploma or GED.
• Strong communication and interpersonal skills.
• Ability to handle calls, chats, emails, and referrals within scope.

Responsibilities

• Assist members and potential members with telephone, chat, texts or email requests; explain services, respond to problems, and direct calls to appropriate area.
• Maintain member account information in the computer system.
• Ensure records are maintained and required reports prepared.
• Assist other departments as needed.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Tools

CRM software

Keyboard proficiency

Job description

Radiant Credit Union in Gainesville, FL is seeking a Member Advocate Representative to assist members via telephone, chat, texts or email, explaining services and resolving problems within authority.

The role requires 1–3 years of related experience, a high school diploma or GED, and strong interpersonal skills to deliver exceptional member care. This is an on-site position with comprehensive benefits and growth opportunities.