Member Experience Specialist

Radiant Credit Union; Palatka (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Radiant Credit Union in Palatka, Florida, is seeking a motivated Member Experience Advisor (MEA) who is passionate about enhancing members' financial well-being. The MEA plays a crucial role in delivering exceptional service and building member relationships through effective communication and education on products and services.

This role requires engaging with members both in person and over the phone, resolving issues, and adhering to regulatory policies. Candidates must possess interpersonal skills, have at least a high school education, and ideally 1-3 years of relevant experience.

Qualifications

• 1-3 years of relevant experience.
• High school education or GED is required.
• Ability to influence and train others effectively.

Responsibilities

• Educate and support members through face-to-face and phone interactions.
• Resolve issues and develop member loyalty.
• Apply need-based sales techniques to develop financial solutions.
• Adhere to all regulatory requirements and organizational policies.

Skills

Interpersonal Skills

Sales Techniques

Customer Service

Problem Solving

Education

High school education or GED

Tools

Computers

Photocopiers

Calculators

Job description

Radiant Credit Union in Palatka, Florida, is seeking a motivated Member Experience Advisor (MEA) who is passionate about enhancing members' financial well-being. The MEA plays a crucial role in delivering exceptional service and building member relationships through effective communication and education on products and services.

This role requires engaging with members both in person and over the phone, resolving issues, and adhering to regulatory policies. Candidates must possess interpersonal skills, have at least a high school education, and ideally 1-3 years of relevant experience.