Member Advocate Representative

Radiant Credit Union; Gainesville (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Telemedicine access

Paid time off

Eleven and a half paid holidays

Employee Assistance Program

Gym reimbursement

Education reimbursement

Job summary

Radiant Credit Union in Gainesville, FL is seeking a Member Advocate Representative to assist members via telephone, chat, texts or email, explaining services and resolving problems within authority.

The role requires 1–3 years of related experience, a high school diploma or GED, and strong interpersonal skills to deliver exceptional member care. This is an on-site position with comprehensive benefits and growth opportunities.

Qualifications

• 1–3 years of related experience.
• High school diploma or GED.
• Strong communication and interpersonal skills.
• Ability to handle calls, chats, emails, and referrals within scope.

Responsibilities

• Assist members and potential members with telephone, chat, texts or email requests; explain services, respond to problems, and direct calls to appropriate area.
• Maintain member account information in the computer system.
• Ensure records are maintained and required reports prepared.
• Assist other departments as needed.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Tools

CRM software

Keyboard proficiency

Job description

At Radiant Credit Union, we’re a team that thrives on building brighter futures for all through strong financial foundations. We’re looking for genuine, motivated individuals who enjoy connecting with people to join us in delivering exceptional service. If you're seeking a stable, growth-oriented career where work makes an impact, we’d love to meet you!

Our Culture

We believe everyone who works with us at Radiant should have the power to shine.

Our culture is built on connection, care, and community impact. We’re passionate about creating brighter futures by investing in the places we live, work, and play - and that starts with our people. Integrity guides everything we do, and our people are empowered to explore new ideas, grow with purpose, and help shape meaningful experiences for our members. We celebrate the unique light each person brings and foster a welcoming, inclusive environment where everyone feels valued.

For all in our community, we go the extra mile to create moments that feel personal and thoughtful, because our members and teammates deserve nothing less than exceptional care and service.

To us, taking care of our team includes professional, financial, and personal wellness. Our comprehensive benefits package includes health, dental, and vision insurance, along with access to telemedicine. We offer a generous PTO accrual, eleven and a half paid holidays (bank holidays!), and programs like our Employee Assistance Program, gym reimbursement, and education reimbursement to make sure our people are taking time to rest, stay active, and grow.

A team of employees who are appreciated and supported is a team that creates the best member experience, so we're committed to setting the standard for how people should be treated.

Who We Are

For more than 50 years we've been a place where community is created and strengthened. We've built our foundation on being a place that builds brighter futures for all.

Be part of our team, start your Radiant journey today.

Position:Member Advocate Representative

Location: Gainesville, FL

Remote Status: On-Site

Job Id:318-2026

# of Openings:1

Member Advocacy Representative

Role:

To assist members and potential members with their telephone, chat, texts or email requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Essential Functions & Responsibilities:

• Maintain or exceed Member Experience Expectation, Average Hold Time Goal, Average Handle Time Goal, and achieve appropriate adherence, while utilizing off queue and idle time in a productive manner.
• Assists members and potential members with their telephone, answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to the appropriate level of support, along with their recommendations.
• Maintains member account information on computer system.
• Assures that appropriate records are maintained and required reports are prepared.
• Assists other departments as needed.
• Performs other related duties as assigned.

Knowledge and Skills:

• Experience:One year to three years of similar or related experience.
• Education:A high school education or GED
• Interpersonal Skills:Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Other Skills:Able to operate a computer keyboard; able to make decisions with minimum information.
• Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

“I had a wonderful experience with Radiant Credit Union! It’s rare to find a place where you genuinely feel valued as a member, but that’s exactly how I feel here. I truly appreciate all of you — thank you for consistently providing such excellent service!”

Ruthann

“We've been with Radiant Credit Union for years and have always been impressed with their friendly professionalism and efficiency.