Member Experience Advocate

Financial Educators Federal Credit Union; Meridian (ID); On-site; USD 23,000 - 32,000; Full time

Job summary

Financial Educators Federal Credit Union is seeking a Member Contact Ambassador to engage members and resolve financial inquiries, enriching their experience and strengthening relationships with the credit union. The role emphasizes delivering outstanding service and understanding member needs.

You will respond to members via inbound channels, perform account transactions and maintenance, and stay informed on products and promotions to offer value-added solutions.

Qualifications

• Strong communication skills and active listening to resolve member inquiries.
• Ability to perform account transactions and maintain records.
• Knowledge of credit union products and promotions.
• Customer-focused attitude with a commitment to service standards.

Responsibilities

• Assist members with inbound inquiries and transactions to provide excellent service.
• Resolve inquiries with a one-call resolution approach following policy guidance.
• Assist with written communications to the Member Contact Experience Department as needed.
• Maintain knowledge of all Credit Union products, services, and promotions.
• Support efficient operations by performing other duties as assigned.

Skills

Customer service

Communication

Active listening

Job description

Financial Educators Federal Credit Union is seeking a Member Contact Ambassador to engage members and resolve financial inquiries, enriching their experience and strengthening relationships with the credit union. The role emphasizes delivering outstanding service and understanding member needs.

You will respond to members via inbound channels, perform account transactions and maintenance, and stay informed on products and promotions to offer value-added solutions.