Member Experience Specialist – Banking & Digital Help

RadiFi Credit Union; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

RadiFi Credit Union in Jacksonville, FL seeks a full-time Member Engagement Center associate. You will handle member inquiries, process transactions, and redirect calls while supporting digital banking and bill pay.

You will assist with debit card disputes and fraud, identify referral opportunities, and collaborate with multiple departments to resolve member issues with high courtesy and professionalism.

Qualifications

• Handles member questions, inquiries, and complaints with courtesy and professionalism.
• Answers and processes account questions, transactions, and general inquiries with first-call resolution.
• Opens new sub-accounts and handles account paperwork.
• Handles debit card disputes and fraud inquiries.
• Assists with digital banking and bill pay; identifies referral opportunities.

Responsibilities

• Handles member questions, general inquiries, and complaints with courtesy and professionalism to resolve issues on first contact.
• Processes transactions, answers account questions, and redirects calls efficiently while supporting digital channels.
• Opens new sub-accounts and handles related paperwork and documentation.
• Assists with debit card disputes and fraud inquiries; escalates when necessary.
• Identifies sales or service opportunities for referrals to Sales/Investment Services.

Skills

Customer service

Phone etiquette

Attention to detail

Typing / Keyboarding

Communication

Education

High school diploma or GED

Tools

PC/Technology skills

Job description

RadiFi Credit Union in Jacksonville, FL seeks a full-time Member Engagement Center associate. You will handle member inquiries, process transactions, and redirect calls while supporting digital banking and bill pay.

You will assist with debit card disputes and fraud, identify referral opportunities, and collaborate with multiple departments to resolve member issues with high courtesy and professionalism.