Member Advocate

Marine Credit Union; Des Moines (IA); Híbrido; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision insurance

401(k) with employer match

PTO for maternity and paternity

Community Service PTO

Employee banking perks

HSA with employer contribution

Training and development opportunities

People-first culture

Collaborative team environment

Resumo da oferta

Credit Union in Des Moines is seeking a Member Advocate I to warmly welcome members and guide them toward their financial goals. You will handle routine transactions and assist with digital banking tools while opening basic accounts.

The ideal candidate demonstrates exceptional communication, problem solving, and a passion for helping people. Bilingual applicants are encouraged to apply for this mission-driven role.

Qualificações

• High school diploma or equivalent preferred.
• Excellent communication and problem‑solving skills.
• Comfort with computers and eagerness to learn new systems.

Responsabilidades

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success.

Conhecimentos

Customer service

Communication

Problem solving

Computer literacy

Cash handling

Bilingual

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Join a Credit Union That Truly Puts People First

Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As a Member Advocate I, you’ll be the friendly face and trusted guide who helps our members reach their financial goals. If you’re looking to grow your career in a supportive, mission‑driven environment, this role is made for you.

What You’ll Do

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

What You’ll Bring

• A passion for helping people and delivering outstanding service
• Excellent communication and problem‑solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual applicants strongly encouraged to apply

Why You’ll Love Working Here

We’re committed to supporting both the personal and professional well‑being of our employees. Benefit highlights include:

• Medical, Dental, and Vision insurance
• 401(k) with immediate employer match
• Maternity and Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company‑paid training and development opportunities
• A mission‑driven culture that puts people first
• A collaborative team environment with clear pathways for growth

Education

• High school diploma or equivalent preferred

If you’re ready to make a difference every day, we’d love to meet you!