Member Advocate: Build Relationships & Guide Members

Jobvite, Inc.; Fond du Lac (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO

Job summary

Local Community Credit Union is seeking a Member Advocate I to warmly welcome members and guide them toward their financial goals. You’ll be the friendly face helping with account basics, transactions, and digital banking tools across our branch network.

Join a mission-driven team that values service excellence, bilingual communication, and community impact. We offer comprehensive benefits and ongoing training to help you grow.

Qualifications

• A passion for helping people and delivering outstanding service.
• Excellent communication and problem‑solving skills.
• Comfort with computers and eagerness to learn new systems.
• Cash handling or banking experience is a plus (not required).
• Bilingual applicants strongly encouraged to apply.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

Skills

Customer service

Communication

Problem solving

Tech-savvy

Bilingual

Education

High school diploma or equivalent

Job description

Local Community Credit Union is seeking a Member Advocate I to warmly welcome members and guide them toward their financial goals. You’ll be the friendly face helping with account basics, transactions, and digital banking tools across our branch network.

Join a mission-driven team that values service excellence, bilingual communication, and community impact. We offer comprehensive benefits and ongoing training to help you grow.