Entry-Level Teller & Member Service Advocate

Premier Credit Union; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life and Disability insurance

Employee assistance program

Paid time off

Job summary

Premier Credit Union in Des Moines, IA is seeking an entry-level Member Service Representative. You will greet members, process routine transactions, and help customers with inquiries to ensure a welcoming, efficient experience.

No banking experience is required as comprehensive training will be provided. The role emphasizes accuracy, product education, and teamwork in a friendly branch setting.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Bilingual English/Spanish is a plus.
• No banking experience required; entry-level training provided.

Responsibilities

• Process routine financial transactions with accuracy and attention to detail.
• Greet members and respond to questions professionally.
• Maintain cash drawer accuracy and balance per procedures.
• Educate members and promote credit union products and services.
• Support daily branch operations and maintain a smooth workflow.
• Collaborate with teammates to ensure consistent service and positive environment.
• Participate in training and development opportunities to grow skills.
• Assist with other operational tasks as needed.
• Communicate with members via phones, live teller machines, email, text, and secure messaging.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computers

Job description

Premier Credit Union in Des Moines, IA is seeking an entry-level Member Service Representative. You will greet members, process routine transactions, and help customers with inquiries to ensure a welcoming, efficient experience.

No banking experience is required as comprehensive training will be provided. The role emphasizes accuracy, product education, and teamwork in a friendly branch setting.