Bilingual Member Advocate

Marine Credit Union; Fond du Lac (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer match

Maternity and Paternity PTO

Community Service PTO

Employee banking perks

HSA with employer contribution

Job summary

Marine Credit Union in Wisconsin is seeking a Member Advocate I to warmly welcome members and guide them toward their financial goals. You will perform account transactions, assist with digital banking, and help with basic account openings while educating members on relevant products and services.

You’ll build relationships, learn members’ financial goals, and collaborate with a supportive branch team that values service excellence and community impact.

Qualifications

• High school diploma or equivalent preferred.
• Excellent communication and problem-solving skills.
• Comfort with computers and eagerness to learn new systems.
• Cash handling or banking experience is a plus (not required).
• Bilingual proficiency is a plus.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make outreach calls to strengthen member relationships.
• Collaborate with a branch team that celebrates shared success.

Skills

Customer service

Communication

Problem solving

Technology familiar

Cash handling

Bilingual

Education

High school diploma

Job description

Member Advocate I

Join a Credit Union That Truly Puts People First

Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As a Member Advocate I, you’ll be the friendly face and trusted guide who helps our members reach their financial goals. If you’re looking to grow your career in a supportive, mission‑driven environment, this role is made for you.

What You’ll Do

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

What You’ll Bring

• A passion for helping people and delivering outstanding service
• Excellent communication and problem‑solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual

Why You’ll Love Working Here

We’re committed to supporting both the personal and professional well‑being of our employees. Benefit highlights include:

• Medical, Dental, and Vision insurance
• 401(k) with immediate employer match
• Maternity and Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company‑paid training and development opportunities
• A mission‑driven culture that puts people first
• A collaborative team environment with clear pathways for growth

Education

• High school diploma or equivalent preferred

If you’re ready to make a difference every day, we’d love to meet you!