Member Service Representative

Trumark Credit Union; Malvern (Chester County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible schedules

Training and development

Health, Dental, Vision coverage

401k with matching

Paid time off

Opportunity to support communities

Job summary

Trumark Credit Union is seeking a Member Service Representative at their Malvern Branch. This role involves providing exceptional customer service, processing transactions, and cross-selling products to help members achieve their financial goals.

The ideal candidate will possess a high school diploma or GED, have a background in customer service, and demonstrate strong communication skills. Our benefits include flexible scheduling, health coverage, 401k matching, and growth opportunities.

Qualifications

• 1+ years of experience in customer service, retail, or banking preferred.
• Flexible hours, including evenings and Saturdays, may be required.

Responsibilities

• Assist members with their financial needs and answer inquiries about products.
• Handle deposits, withdrawals, and payments while ensuring compliance.
• Educate members on Trumark's offerings and recommend solutions.
• Address concerns and find effective resolutions in a timely manner.
• Ensure cash drawers are balanced and transactions are efficient.

Skills

Strong communication

Attention to detail

Proficiency in technology

Positive attitude

Problem solving mindset

Education

High school diploma or GED

Associate degree in business or a related field

Job description

Trumark Credit Union

Job Title: Member Service Representative

Department: Malvern Branch

Location: 595 North Morehall Road, Malvern, PA 19355

Employment Type: Full-Time

Responsibilities

• Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services: Educate members on Trumark's offerings and recommend solutions that meet their financial goals.
• Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

Qualifications

• Education: High school diploma or GED required; associate degree in business or a related field preferred.
• Experience: 1+ years of experience in customer service, retail, or banking preferred.
• Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem solving mindset are essential.
• Availability: Flexible hours, including evenings and Saturdays, may be required.

Benefits

• Flexibility & Balance: flexible schedules and time off to thrive at work and in life.
• Opportunities to Grow: training and development for career advancement.
• Health, Dental, Vision coverage, 401k with matching, and paid time off.
• Chance to Give Back: support members and communities achieving their goals.