Member Service Representative II- Floating

Trumark Credit Union; Upper Darby (Delaware County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Training and development

Health, dental, vision, 401(k) with 2%

Job summary

Trumark Credit Union is seeking a Member Service Representative II – Floating to support Upper Darby and surrounding branches. You will deliver extraordinary member service, educate members on products and services, and assist with loan processing and digital banking tools.

Flexibility to cover evenings or weekends and to work across multiple locations is required. This role offers growth opportunities within a member-focused financial institution and a supportive team environment.

Qualifications

• Education: High school diploma or equivalent required; continuing education preferred.
• Experience: At least 1 year of branch or equivalent experience with a financial institution.
• Skills: Strong communication and organizational abilities; Knowledge of banking products and systems; Proficiency in MS Office applications.

Responsibilities

• Engage with members: Provide extraordinary service while identifying their financial needs.
• Promote solutions: Educate members on Trumark’s products, services, and programs to offer tailored financial solutions.
• Handle loan processes: Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
• Leverage technology: Demonstrate mobile and digital banking tools to enhance member experiences.
• Support the branch: Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

Skills

Strong communication

Organizational abilities

Banking knowledge

MS Office

Education

High school diploma or equivalent

Job description

TRUMARK CREDIT UNION

Job Title

Member Service Representative II- Floating

Department

Upper Darby Branch

Location

Floating to Upper Darby, Springfield, Phoenixville, Trooper, Downingtown, West Chester, Gateway, Malvern

Employment Type

Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

• Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
• A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

As a Member Service Representative II, you’ll play a vital role in our members' financial journeys:

• Engage with members: Provide extraordinary service while identifying their financial needs.
• Promote solutions: Educate members on Trumark’s products, services, and programs to offer tailored financial solutions.
• Handle loan processes: Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
• Leverage technology: Demonstrate mobile and digital banking tools to enhance member experiences.
• Support the branch: Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

What You Bring To The Table

• Education: High school diploma or equivalent required; continuing education preferred.
• Experience: At least 1 year of branch or equivalent experience with a financial institution.
• Skills:
  • Strong communication and organizational abilities.
  • Knowledge of banking products and systems.
  • Proficiency in Microsoft Office applications.
• Availability: Flexibility to work evenings, weekends, or other shifts as needed.

What To Expect After You Apply

• Application Review: We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision: After interviews, we’ll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!