Member Service Representative

Trumark Credit Union; Downingtown (Chester County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with matching

Paid time off

Job summary

Trumark Credit Union in Downingtown, PA, is seeking a friendly Member Service Representative to assist members with financial needs at 370 W. Uwchlan Ave. You will process transactions, answer questions, and guide members toward suitable products and services while upholding policies.

The role emphasizes growth, flexible scheduling, and a supportive team culture, with opportunities for development and community impact.

Qualifications

• High school diploma or GED required; associate degree in business or related field preferred.
• 1+ years of experience in customer service, retail, or banking preferred.
• Strong communication, attention to detail, and proficiency in technology.

Responsibilities

• Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services: Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

Skills

Customer service

Communication

Attention to detail

Technology proficiency

Problem-solving

Flexible hours

Education

High school diploma or GED

Job description

TRUMARK CREDIT UNION

TRUMARK CREDIT UNION

Job Title: Member Service Representative

Department: Downingtown Branch

Location: 370 W. Uwchlan Avenue Downingtown PA 19335

Employment Type: Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking-we’re about building a better future for our members and our team.

Flexibility & Balance

We get it-life is busy. We offer flexible schedules and time off so you can thrive at work and in life.

Opportunities to Grow

From day one, we invest in your career with training, development, and room to advance.

Benefits That Matter

Health, dental, vision, a 401(k) with matching, and even paid time off- because we care about you.

A Chance to Give Back

Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

• Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services: Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

What You Bring To The Table

Education: High school diploma or GED required; associate degree in business or a related field preferred.

Experience: 1+ years of experience in customer service, retail, or banking preferred.

Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.

Availability: Flexible hours, including evenings and Saturdays, may be required.

What To Expect After You Apply

• Application Review: We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision: After interviews, we’ll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!