Member Experience Advisor

Dupont Community Credit Union; Waynesboro (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical and dental insurance

Life and disability insurance

Pension plan

401k with employer match

Paid time off

Job summary

Dupont Community Credit Union in Waynesboro, VA is hiring for a full-time clerical position. You will perform member service transactions, open accounts, promote banking services, and support the branch team to deliver an outstanding member experience.

The role emphasizes customer service, relationship-building, and knowledge of banking products. Salary is hourly, with benefits including health coverage and retirement plans, and starting salary is determined by experience.

Qualifications

• Strong passion for service.
• Ability to transform service experiences into relationships.
• Joy for helping people and interacting with others.
• Ability to adapt to fast paced, changing environments.
• Ability to work as part of a team to promote an efficient and effective workflow.
• Excellent communication skills and a desire to develop and grow in their career.

Responsibilities

• Complete a variety of member service transactions and financial transaction requests while carefully matching the right products and services to meet the needs of each individual member.
• Build consultative relationship skills.
• Learn advanced banking product knowledge.
• Open and set up new accounts and consumer/business lending principals.
• Educate members and promote the use of alternative service delivery channels and services.
• Actively assist the branch team in creating a meaningful member experience.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Job description

Dupont Community Credit Union in Waynesboro, VA is hiring for a full-time clerical position. You will perform member service transactions, open accounts, promote banking services, and support the branch team to deliver an outstanding member experience.

The role emphasizes customer service, relationship-building, and knowledge of banking products. Salary is hourly, with benefits including health coverage and retirement plans, and starting salary is determined by experience.