Member Experience Advisor

TDECU; United States; On-site; USD 38,000 - 55,000; Full time

Job summary

Texas Dow Employees Credit Union seeks a Customer Service/Member Center professional to open and maintain deposit accounts, process loan applications, and cross-sell credit union products. You will educate members on digital solutions, troubleshoot inquiries, and provide friendly, accurate support while meeting sales goals.

This role requires strong communication, detail orientation, and a commitment to REAL Service.

Qualifications

• High School Diploma or equivalent required. Additional training in banking, loans or new accounts is preferred.
• Strong attention to detail in fast-paced environment and ability to document numbers accurately.
• Ability to demonstrate strong interpersonal communication and courtesy toward members.

Responsibilities

• Opens and maintains deposit accounts including savings, checking, certificates, and specialty accounts.
• Completes loan and new account applications, loan interviewing and funding; supports loan fulfillment.
• Achieves personal sales goals by cross-selling platform products and referring to insurance, investments and mortgage.
• Troubleshoots member inquiries and resolves issues in a timely, friendly manner; escalates when needed.
• Educates members on digital banking solutions and assists with online/mobile banking.

Skills

Attention to detail

Interpersonal communication

Customer service

Problem resolution

Time management

Education

High School Diploma or equivalent

Banking/Loans/New Accounts training

Tools

Ten-key calculator

Job description

Texas Dow Employees Credit Union seeks a Customer Service/Member Center professional to open and maintain deposit accounts, process loan applications, and cross-sell credit union products. You will educate members on digital solutions, troubleshoot inquiries, and provide friendly, accurate support while meeting sales goals.

This role requires strong communication, detail orientation, and a commitment to REAL Service.